Pencil Room

Went here after bad experience at SEE and the manager David was awesome and made my mom feel confident about trying a new place for glasses and explained everything nicely and was transparent with pricing and processes. Great staff!

Both girls were extremely nice and very personable. They went out of their way to help me and I left with everything I wanted. The process was smooth. It was worth the hour and a half drive to go into the actual store! I love Warby Parker!!! ❤️

I loved this place and can't wait to try my new glasses. Friendly staff, everything went fast.

I love dealing with Warby Parker. In particular, this location felt very welcoming to me; I didn't feel the least bit pressured, and was immediately greeted and asked how I might be helped upon entering the store. I do not recall the name of the woman with whom I dealt at the register, but she was informative, professional, courteous, efficient, and very helpful. I honestly don't know what more you could ask for. Very reasonable prices? Sure, that's a fair ask - and they delivered (I was there to update a prescription on an existing pair of glasses). I have worked retail before, but I have to say the folks working in this store made it feel non-threatening, and very easygoing. Very, very helpful and professional. Going forward I can't imagine buying eyeglasses from another retailer.

The aesthetic and fashion was what drew me to WPPR but Dr. Tony was the reason I'll come back. He was amazing, super patient and thoughtful about what was going on with my eyes. He gave me a multi-faceted solution to protect my eyes as I get older (better prescription for my glasses, and different contacts). As strong as my prescription is, I've had a lot of experiences that are super expensive and discouraging, and this was the first time I felt better walking out than I felt walking in. The whole experience was very Ann Arbor in all the right ways.

Excellent service. The optometrist did a great job, invested more time than the usual, and really solved a problem. The products are really inexpensive. Highly recommended.

Great selection, great prices, and great customer service! I can’t believe I’ve never tried them before! I Don’t know why anyone would go anywhere else.

Had my first ever eye exam here. It was on time, easy, and informative. Then I chose frames (from a lot of choices) and purchased glasses afterwards. I recommend!

Quick, efficient, friendly service. Affordable exam and frames

The doctor and staff were very welcoming and friendly. The appointment was quick and easy but very thorough. Great overall experience!!

Thorough eye exam, tons of frames to choose from, low pressure yet helpful staff!

Customer service was fantastic! This was my 3rd time back! Love my glasses.

I came in looking to try on a few styles of frames that I was not able to order via the try-at-home offer this past Friday afternoon. When I came in, there was an awesome guy who was ready to help. The other person working was on their phone, sitting behind the counter. Many of the frames I was interested in were not in the showroom. The guy who helped me initially asked where to find specific frames, while the other person working with him, who seemed like the senior person, just sat on their phone and did not help him at all. His shift ended, and I was left to try on frames, not even finding those that I wanted to try on. Instead of helping me after the guy left, the two employees who were there working didn’t offer to help me and just sat behind the counter talking to each other. I thought their customer service was extremely poor, making me not want to return, as I felt like I was a burden to them for being there. This experience has left me wondering if I should keep buying frames from Warby Parker. If I can’t get any help at the local store, then there isn’t any way for me to know if any of the frames would work, as not all are available for at-home-try-on. I would suggest not wasting your time at the Ann Arbor store. The employees should maybe receive more training in proper customer service. 🥴

Not impressed with the LACK OF SERVICE RECOVERY OFFERED TO THOSE WITH LEGITIMATE COMPLAINTS!!!

Very positive in every way.

Purchased new glasses at the AnnArbor location. Great selection of frames to choose from and excellent customer service. The staff was very welcoming and helpful. Would highly recommend.

Friendly welcome from staff! I already own Warby Parker glasses, but needed them adjusted. Service was quick and easy to request at the back counter. It’s not a huge store, but they have a fair amount of glasses to browse and the pencil theme is fun.

it started out well: trying on glasses, helpful friendly staff. i didn't mind the soft upsells, and brushed off the fact that my blue light filter option cost $50, which additional expense was not mentioned when it was offered. but delivery not only was late, i kept getting false alarms: its arriving monday, then tuesday, then thursday, all the way til friday. that meant i was looking at email alerts and the front porch every day for a week. finally, it would have all been ok, except the glasses fit differently than the exact same pair i had tried on in the store only two weeks before. these are sliding off my nose and actually touch my eyelashes. i now have to go in to the store for a refitting.

Attractive, well-organized store. Friendly and helpful staff. Good selection of frames and all the lens option you could ask for. And, the prices cannot be beat!!

First time going for an eye exam/contacts. So efficient and friendly. Listened to my concerns and gave a ton of suggestions.